FAQ
Guests can cancel free of charge up to 14 days before arrival. As a small, boutique property, cancellations made within 14 days of arrival are non-refundable.
Yes - given our small size, we require a minimum stay of two (2) nights.
Check-in is available from 3:00 PM to 7:00 PM. Guests are still welcome to arrive after 7:00 PM; however, only self check-in is available at that time.
Check-out is by 11:00 AM.
Common areas are available daily from 7:00 AM to 9:00 PM. Guests are asked to keep noise to a minimum, particularly during early morning and evening hours, given the intimate nature of the property.
We do not offer on-site parking.
Limited street parking is available on Hazelton Avenue and surrounding streets. You can also apply for a temporary permit to park on Hazelton Avenue.
There are several parking garages within close walking distance to the property. These lots offer daily and overnight parking options:
Green P - Carpark 215 (74 Yorkville Ave.): 3-min walk,
Cumberland Parkade (148 Cumberland St.): 3-min walk
Yorkville Village Parking (55 Avenue Rd.): 5-min walk
*Please note: parking guidance is provided for convenience, but we encourage guests to verify details directly with the parking provider for the most up-to-date information.
Unfortunately pets are not allowed.
We welcome children aged 13 years and older.
Our staff is on-site during the check-in window from 3:00 PM to 7:00 PM. Self check-in is always available for your convenience, and detailed instructions will be provided prior to your arrival to ensure a smooth experience.
Smoking is not permitted anywhere on Hazelton Heritage property, including guest rooms, common areas or on the terrace.
Yes, luggage can be stored in the common area before check-in or after check-out.